What’s the best customer service experience you’ve ever had? Tell us how you were taken care of beyond your expectations. What were the details? How did it make you feel? Share them with us, and we’ll share them with the world. The best submissions will receive a free personalized autographed copy of The Nordstrom Way to Customer Excellence: How to Become the Nordstrom of Your Industry, which will be published in March 2012. To pre-order, click here.

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